Privacy policy

Melam Murals ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights. By using melammurals.in, you agree to this policy.

Information we collect

  • Information you provide: name, email, phone, billing and shipping address, and order details when you make a purchase or contact us.
  • Payment information: processed securely by our payment providers. We do not store your full card details on our servers.
  • Automatically collected: device, browser, IP address, and browsing behaviour on our site, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders.
  • To communicate with you about your order, respond to enquiries, and provide support.
  • To send updates, offers, or marketing — only where you have opted in. You can unsubscribe at any time.
  • To improve our website, products, and services.
  • To detect and prevent fraud and comply with legal obligations.

Cookies

Our site uses cookies to keep your cart working, remember preferences, and understand site usage. You can control or disable cookies through your browser settings, though some features may not work correctly without them.

How we share information

We share your information only as needed to run our store, including with:

  • Our e-commerce platform (Shopify), which hosts our store.
  • Payment processors to complete transactions.
  • Shipping and logistics partners to deliver your orders.
  • Service providers (e.g., analytics, email) that help us operate.

We do not sell your personal information. We may disclose information where required by law.

Data retention

We keep your information only as long as necessary to fulfil the purposes described here, including legal, accounting, or reporting requirements.

Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may request to access, correct, or delete your personal data, or withdraw consent to marketing. To exercise these rights, contact us at info@melammurals.in.

Data security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our store is not directed at children under 18, and we do not knowingly collect their data.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page.

Contact us

Melam Murals
Opposite Devaswam Guest House, Near Kadampuzha Temple, Temple Road, Kadampuzha, Malappuram, Kerala 676553
Email: info@melammurals.in · support@melammurals.in
Phone / WhatsApp: +91 96331 91281